Return Policy
Effective Date: 23/08/2024
1. All Sales Are Final
All sales of software licenses from the Australian Shepherd Computer Engineering Studio are final. Once a purchase is completed, no refunds, exchanges, or cancellations are permitted. By purchasing our software, you agree to these terms.
2. Trial and Free Read-Only Versions
The Australian Shepherd Computer Engineering Studio offers a trial version and a free read-only version of our software. We strongly encourage all users to take advantage of these options before making a purchase. The trial and free read-only versions allow you to test the software’s functionality and ensure it meets your needs and works correctly on your system. By proceeding with a purchase, you acknowledge that you have had the opportunity to evaluate the software and that it meets your requirements.
3. License Activation and Usage
Due to the nature of digital products, once a software license is activated or the software is downloaded, it is considered used, and no refunds will be issued. Please ensure that you have tested the software with the trial or free read-only version before purchasing.
4. Exceptional Circumstances
While all sales are final, the Australian Shepherd Computer Engineering Studio may consider refund requests in exceptional circumstances, such as:
- Accidental duplicate purchases.
- Non-functioning software due to a verified technical issue that our support team is unable to resolve.
Refund requests in these cases must be made within 7 days of purchase and are subject to the approval of our support team. Any approved refund will be processed via the original payment method within 7 business days.
5. Customer Support and Issue Resolution
If you encounter any technical issues with our software, please contact our customer support team at support@asce-studio.com. We are committed to resolving any issues and ensuring that you have a positive experience with our products.
6. Software Updates and Version Flexibility
All customers who purchase our software are entitled to free updates. You are free to upgrade or downgrade to any available version of the software at any time. This allows you to choose the version that best suits your needs without any additional costs.
7. Dispute Resolution
If you have any concerns or disputes regarding your purchase, please contact us at shop@asce-studio.com. We aim to resolve all disputes amicably. This return policy and any disputes arising from it are governed by the laws of [Your Jurisdiction].
8. Changes to this Policy
The Australian Shepherd Computer Engineering Studio reserves the right to modify or update this return policy at any time. Any changes will be communicated to customers via [email/website]. Continued use of our services following such updates constitutes acceptance of the revised policy.